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The offshore and onshore outsourcing of VoIP projects allows companies to: reduce labor costs, increase efficiency and focus on the core business. Small and medium sized companies can utilize Voice Over IP outsourcing to compete with larger competitors by gaining access to the same expertise that large companies usually have available in-house. Common VoIP technology projects that are outsourced include: SIP protocol deployment, Interactive Intelligence Customer Interaction Center troubleshooting, CIC Server handler development, and Cisco Call Manager administration.